You would like to verify service level management agreements
You have negotiated service level management contracts with your hosting provider. All should be OK according to contract, but users are complaining. Who has the ball? We will be able to tell you exactly where the bottleneck is, and who should look into it. With hard performance facts supporting your service level management process you can compare the performance of your business with your predefined strategic goals.

A system or application is being replaced or upgraded
Prior to putting a new system into production you would like to make certain that the there will be no unforeseen incidents, and that real-life performance will meet expectations.

You are expecting an increased workload
You realize that the daily workload is steadily increasing, and you would like to know if, when, and where upgrades or replacement of infrastructure components become necessary.

There are too many incidents impacting the business
Your company looses valuable time due to many incidents and outages in the production system, and you would like to reduce the number of incidents.

A problem cannot be located
It simply takes too long to solve incidents in your production system. You need new tools and know-how to help and support your organization.

A critical problem has just occurred
Your most important system has just gone down or is working very poorly. The clock is ticking, and you are under pressure to get it fixed. You need assistance from someone who can help diagnose the root cause, and who can take the lead in solving the issue.

With well-functioning service level management your business is safe and secure, your IT infrastructure is stable, and risks of system downtime is minimized. Minimizing risk and optimizing productivity and turnover is the soul purpose of service level management.